| Welcome to Skånes University Hospital |
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About Skånes University HospitalOn 1 January 2010, after an unprecedentedly short period of preparation, Malmö and Lund have one new collective university hospital. The purpose of the amalgamation of the university hospitals in Malmö and Lund is to enhance the competitiveness of the university hospital service in a Swedish and an international context, to enhance the scope of clinical research and to enhance the hospital's attractiveness as a workplace. Expressed in simple terms – together we are going to provide even better care. For most patients and employees, most things will remain the same, although there are plenty of questions about the change. Advanced healthcare, research and education are the three cornerstones that Skånes University Hospital was built on and is Sweden’s third largest University Hospital. As a regional and university hospital it is responsible for providing highly specialised treatment and emergency and trauma treatment for inhabitants of the Region of Skåne, but also for people from the rest of Sweden and other countries. We consider our patients to be citizens of equal value and we see the meeting with the patient as the moment of truth. Everything we do aims at creating added value for the patient. This is our aim not only for patients of today – through high quality, safety and a positive meeting – but also for patients of tomorrow – through education and research. Patients safteyThe safety of our patients is a high-priority task for all nursing staff at Skåne University Hospital. Exception reporting, with the accompanying investigation into causes by way of an incident analysis, constitutes a good foundation for patient safety work. Incident analyses are carried out for all serious incidents and for all cases that are reported to Sweden's National Board of Health and Welfare in accordance with Lex Maria. The purpose is to detect deficiencies and to remedy them to ensure that no more exceptions occur. Some areas that are being given priority as regards patient safety include reducing the number of care related infections, medication errors as well as pressure sores and falls. The communication between different care providers is also an area for improvement as are actions in the event of life-threatening conditions. In a collaboration involving all county councils and regions, Sweden's municipalities and county councils are also making a national endeavour to promote increased patient safety. Continually improving careAll employees have two jobs in a modern hospital function: both to provide care, and also to improve their methods of working around the patient. We are developing the care service, by constantly reviewing and improving our work procedures. When we work together and remove inconvenient, time-wasting elements, the stress on our employees reduces at the same time as patient safety increases. This is Lean Healthcare – a business philosophy to which Skåne University Hospital will be adhering. The Lean philosophy has been in international use within healthcare since the start of this century with very good results and is now spreading increasingly quickly. Lean Healthcare is based on the employees themselves developing their duties as a natural part of their job. Within healthcare it is all about learning about what really benefits the patients, what creates added value. Anything that is not of any benefit should be removed. Lean Healthcare is based on the following principles:
Health-promoting hospitalIn addition to curing people and providing palliative care, one of our hospital's important duties is to prevent diseases and to promote health. Skåne University Hospital is a non-smoking hospital and a member of the World Health Organisation (WHO) Health Promoting Hospitals network. Patient facts1177 – The national 24-hour medical advisory service is available by phone on: 1177 and on the Internet at: www.1177.seThe national care guarantee – a collective name for a treatment guarantee, an appointments guarantee and an accessibility guarantee, to ensure that you, the patient, are able to get in touch with and/or receive specific care within a reasonable time: This e-mail address is being protected from spambots. You need JavaScript enabled to view itMy Care Service Contacts – the Internet service at www.skane.se/sus allows you to cancel and rebook appointments, order repeat prescriptions and, in certain cases, ask questions directly to the clinic at which you are being treatedHealth Choices Skåne – every person resident in Skåne has the right to choose among accredited, private or public, care units and childcare centres. More info: Tel: 0200-77 00 30PatientForum – a manned meeting place in Malmö and Lund, which offers a personal service and information about health and medical care. Address and contact details, Malmö: Entrance 72, CRC at Skåne University Hospital in Malmö. Telephone: 040-33 80 30. Address and contact details, Lund: The Library in the Centralblocket building, way in one floor up from the entrance hall or the first floor from elevator hall B. Telephone: 046-17 23 24, 046-17 23 07, 046-17 24 84, 046-17 17 25The Patient Board – for opinions, complaints or questions regarding health and medical care: e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it and tel: 0770-11 00 10 |
